FAQ
Find here the answers to the most frequently asked questions about Poker Toolkit.
Account
How do I create an account?
Go to poker-toolkit.com/en/sign-in and log in with Google or Email. The account is automatically created upon first login.
How do I delete my account?
Go to your Member Area > Delete my account. This action is irreversible.
The Google popup doesn't appear?
Allow popups for poker-toolkit.com in your browser settings, or use email login.
I'm not receiving the login email?
Check your spam folder and add noreply@poker-toolkit.com to your contacts.
Premium
How do I upgrade to Premium?
Click the Premium button in the main menu, choose your plan and validate the payment.
-25% on your first subscription (automatic code).
How do I cancel my subscription?
Via the LemonSqueezy portal (link in the confirmation email). Premium access remains active until the end of the paid period.
What happens if I exceed 500 AI messages?
You will need to wait until the beginning of the next month to continue using AI coaching.
Technical
What browsers are supported?
Chrome, Firefox, Safari, Edge (recent versions). WebAssembly and JavaScript must be enabled.
The application is slow?
- Clear the cache (Ctrl+Shift+R)
- Check your internet connection
- Reduce the number of ranges in the calculator
The page doesn't display correctly after an update?
Refresh the page with Ctrl+Shift+R to load the latest version.
Equity calculations don't work?
- Too many combinations: Reduce your ranges (max 9,999,999 combinations)
- Invalid notation: Check the syntax (
AA-JJnotJJ-AA) - Slow calculation: Switch to "Medium" mode instead of "Exact"
AI coaching doesn't respond anymore?
Check your quota (10/month free, 500/month premium) or your internet connection.
Other
Is there a mobile app?
The web interface is responsive and works on mobile. You can also install Poker Toolkit as an app (PWA) from your mobile browser.
Can't find your answer?
📧 Email: support@poker-toolkit.com 💬 Discord: Join the server